Your complete satisfaction is our goal. If you do not find the answers you are looking for here, please contact us by phone or email, so that we can help you with any issues, as quickly as possible!
- There is no order minimum for curbside pickup. Home delivery requires a minimum order of $75 and will incur an added delivery fee of $9.99.
- Our in-house lead time is 3 days for most orders.
- Customers will receive an order confirmation by email after the order is sent to the warehouse for processing. Please notify us asap if there are any changes or inaccuracies, otherwise the order will be processed as is.
- Shortages and back-orders: If an item on an order is not available, we will notify the customer by email and/or phone. The customer can request a substitution or change to the order. If we do not receive a response within 1 business day, we will process the order without that item, and will credit the payment account for that item.
We aim to provide a great experience every time, but when working with perishable goods, issues can occur from time-to-time. The best way to guarantee a great experience is to review our policies and keep them in mind when placing orders.
If you have an issue that isn't covered below, please reach out to our team and we'll help work through a solution.
Home Delivery Accuracy Check your addresses carefully! Our delivery guarantee extends only to correctly addressed orders. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
Local Delivery Only Currently we only are able to provide home delivery service to specified zip codes within our servicing area. We will add more zip codes and extend our radius in time. Please make sure to check your zip code at the top of the webpage to ensure we accommodate your area. Curbside pickup is always an option, if you are not within our delivery service area.
Refunds and Replacements Due to the perishable nature of our product, we do not accept returns, but ask you to call us or email us immediately, so that we can address the problem and get a replacement into your hands as quickly as possible. Refunds will be issued on a case-by-case basis, and replacements, and we can only offer one replacement per consumer.
Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 11pm ET the day before scheduled delivery or pickup. If outside of this timeline, we cannot guarantee the change or cancellation.
Handling and Freshness We are committed to supplying the highest quality products. All products from Motor City Seafood Company are inspected, stored at temperatures below 38°F, and packed on ice and/or gelpacks. We operate under strict HACCP guidelines and maintain records on all of our fish, from the moment we receive it, to the moment we deliver it.
For Home Deliveries, please make sure someone is available to receive the delivery and immediately refrigerate or freeze the products. Products must remain refrigerated or properly defrosted if frozen until they are ready to be consumed. Failure to report spoilage within 6 hours of receiving the order will be at the loss of the consumer.
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